CoachCompapre.com has sent 149 coach hire quotes to coach companies in the last week.
The last time I blogged about the number of quotes we were doing was in April and we did 31 coach hire quotes.
The performance of the SEO and PPC accounts is outstanding and it just goes to show that customers want to be able to the quality of the coach hire company and then get the best price.
Wednesday 30 May 2012
Wednesday 23 May 2012
Talking To Customers
I have been talking to coach hire companies since the launch of CoachCompare.Com and it is interesting when we see the success they have had.
- Coach companies who respond quickly to customers get the best conversion rates
- Customers are making decision based on price and the quality of service they see from the reviews so coach companies who improve their service are getting better results
- Conversion is due to the overall quality of the response, quote through the system, confirm through email and call the customer
Tuesday 22 May 2012
Putting Customers At The Heart Of Your Business
It is interesting when you look at the perception of the level of service provided by coach hire companies, we have great insight into it from the reviews on coach compare.
Apparently the reason most people complain is because of an attitude of indifference from employees and we see this in feedback from customers.
Here are a few tips for coach companies that I picked up at a conference the other week for businesses looking to improve customer service;
You must unearth the root causes and value criticism in the business.
Involve employees in the change and improvement cycles and make sure employees have the following;
Apparently the reason most people complain is because of an attitude of indifference from employees and we see this in feedback from customers.
Here are a few tips for coach companies that I picked up at a conference the other week for businesses looking to improve customer service;
You must unearth the root causes and value criticism in the business.
Involve employees in the change and improvement cycles and make sure employees have the following;
- Give people actions that they can own
- Let people understand what is within their control to change
- Make continuous improvement part of every ones job
It is a cultural journey and consistency is the key to putting customers at the heart of your business.
Thursday 10 May 2012
Talk To The Coach Company
I have been looking into a number of customer issues with coach hire over the last few days and something really jumps out at me.
A lot of the problems with a coach trip when communication breaks down between the coach company and the customer.
Always talk to the coach company before you make the booking, get a feel for the company and make sure you feel happy with them.
Check all of your booking information and raise any questions you might have with the company, just like booking a seat on a plane. Mistakes can happen but make sure these are picked up quickly and don't rely on the 'it will be okay on the day' attitude.
Talk to them before the day, on the day and during the trip to make sure everyone is in the same place, try to keep clear lines of communication and if anything goes wrong then keep yourself calm.
When booking a coach remember that things can go wrong, traffic, breakdowns, human errors but planning for every eventuality helps on those occasions when something does happen.
A lot of the problems with a coach trip when communication breaks down between the coach company and the customer.
Always talk to the coach company before you make the booking, get a feel for the company and make sure you feel happy with them.
Check all of your booking information and raise any questions you might have with the company, just like booking a seat on a plane. Mistakes can happen but make sure these are picked up quickly and don't rely on the 'it will be okay on the day' attitude.
Talk to them before the day, on the day and during the trip to make sure everyone is in the same place, try to keep clear lines of communication and if anything goes wrong then keep yourself calm.
When booking a coach remember that things can go wrong, traffic, breakdowns, human errors but planning for every eventuality helps on those occasions when something does happen.
Tuesday 8 May 2012
Over 6000 Coach Hire Reviews
CoachCompare.Com has now received over six thousand (6,000) reviews on coach hire from real coach hire customers.
For any customer looking to plan a coach trip the reviews are an invaluable resource to help people pick the right coach hire company.
We always advise people to research the coach company and to talk directly to the coach company to get an idea of the right people you want to work with.
Unfortunately a lot of the review sites are full of spam from competitive coach companies trying to use negative reviews to attack competitors.
For any customer looking to plan a coach trip the reviews are an invaluable resource to help people pick the right coach hire company.
We always advise people to research the coach company and to talk directly to the coach company to get an idea of the right people you want to work with.
Unfortunately a lot of the review sites are full of spam from competitive coach companies trying to use negative reviews to attack competitors.
Thursday 3 May 2012
Coach Compare Is Now Delivering Thirty Quotes A Day
CoachCompare.Com is now delivering over thirty coach hire quotes every day and it keeps on getting bigger.
It is an interesting mix of customers coming from across the country through a mix of pay per click advertising, natural search engines and social media.
We can also see the difference with the growth in coach companies contacting us to find out more information.
It is exciting for the industry and it will make a big difference to the market by opening up the issues of quality, price, service and compliance for all customers.
No smoke and mirrors at coachcompare.com just people trying to help people pick the right coach company through coach hire comparison.
It is an interesting mix of customers coming from across the country through a mix of pay per click advertising, natural search engines and social media.
We can also see the difference with the growth in coach companies contacting us to find out more information.
It is exciting for the industry and it will make a big difference to the market by opening up the issues of quality, price, service and compliance for all customers.
No smoke and mirrors at coachcompare.com just people trying to help people pick the right coach company through coach hire comparison.
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