Coach Hire In August and For The End Of 2012

So we are over the crazy season in the coach industry and we have all enjoyed the Olympics.

This is a great time of year for the coach hire industry because we can focus on getting everything done for 2013, planning our marketing, looking at customer service improvements and general business planning.

What would we say the industry needs to look at doing in 2013?

1. Continued focus on customer service, improving service levels and complaint handling on the day.

2. Customers will keep on getting more demanding and they are more likely to complain online, so get a good complaints process.

3. 2013 is going to be an important year for the coach industry with changes to the way we market ourselves, more comparison websites, more social media activity, mobile and data integration.

An interesting time to be in the industry.

Putting Customers At The Heart Of Your Business

It is interesting when you look at the perception of the level of service provided by coach hire companies, we have great insight into it from the reviews on coach compare.

Apparently the reason most people complain is because of an attitude of indifference from employees and we see this in feedback from customers.

Here are a few tips for coach companies that I picked up at a conference the other week for businesses looking to improve customer service;

You must unearth the root causes and value criticism in the business.

Involve employees in the change and improvement cycles and make sure employees have the following;

• Give people actions that they can own 
• Let people understand what is within their control to change 
• Make continuous improvement part of every ones job

It is a cultural journey and consistency is the key to putting customers at the heart of your business. 

CoachCompare.Com on B4 Berkshire

CoachCompare.Com is in the media on ... the B4 Berkshire website.

Take a look at the article on the customer service and the coach industry.