Talking To Customers

I have been talking to coach hire companies since the launch of CoachCompare.Com and it is interesting when we see the success they have had.

• Coach companies who respond quickly to customers get the best conversion rates
• Customers are making decision based on price and the quality of service they see from the reviews so coach companies who improve their service are getting better results
• Conversion is due to the overall quality of the response, quote through the system, confirm through email and call the customer

Putting Customers At The Heart Of Your Business

It is interesting when you look at the perception of the level of service provided by coach hire companies, we have great insight into it from the reviews on coach compare.

Apparently the reason most people complain is because of an attitude of indifference from employees and we see this in feedback from customers.

Here are a few tips for coach companies that I picked up at a conference the other week for businesses looking to improve customer service;

You must unearth the root causes and value criticism in the business.

Involve employees in the change and improvement cycles and make sure employees have the following;

• Give people actions that they can own 
• Let people understand what is within their control to change 
• Make continuous improvement part of every ones job

It is a cultural journey and consistency is the key to putting customers at the heart of your business. 

Coach Compare Is Now Delivering Thirty Quotes A Day

CoachCompare.Com is now delivering over thirty coach hire quotes every day and it keeps on getting bigger.

It is an interesting mix of customers coming from across the country through a mix of pay per click advertising, natural search engines and social media.

We can also see the difference with the growth in coach companies contacting us to find out more information.

It is exciting for the industry and it will make a big difference to the market by opening up the issues of quality, price, service and compliance for all customers.

No smoke and mirrors at coachcompare.com just people trying to help people pick the right coach company through coach hire comparison.

CoachCompare.Com Contra System

Coach companies already working with Momentum Hub can contra the CoachCompare.Com quotes against the Momentum Coach Hire (MCH) jobs.

This new process will help coach companies to improve the cost effectiveness of lead generation because they will not have to pay by invoice or credit card.

CoachCompare.Com Quote Dashboard

This is the customers coach hire quote dashboard for CoachCompare.Com, it allows users to review the coach companies and managed their quotes.