Apparently the reason most people complain is because of an attitude of indifference from employees and we see this in feedback from customers.
Here are a few tips for coach companies that I picked up at a conference the other week for businesses looking to improve customer service;
You must unearth the root causes and value criticism in the business.
Involve employees in the change and improvement cycles and make sure employees have the following;
- Give people actions that they can own
- Let people understand what is within their control to change
- Make continuous improvement part of every ones job
It is a cultural journey and consistency is the key to putting customers at the heart of your business.
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