Wednesday 23 May 2012

Talking To Customers

I have been talking to coach hire companies since the launch of CoachCompare.Com and it is interesting when we see the success they have had.

  • Coach companies who respond quickly to customers get the best conversion rates
  • Customers are making decision based on price and the quality of service they see from the reviews so coach companies who improve their service are getting better results
  • Conversion is due to the overall quality of the response, quote through the system, confirm through email and call the customer

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