Review Websites & Coach Hire Comparison

I was looking at a number of review sites this week for general market research and a few things really struck me. 

1. It is amazing how many company generated reviews are live on the websites, customers always complain about service and praise people.  Talking about business models and over elaborate descriptions are a sure sign of spam. 

2. The companies providing the review websites make a big noise about the usefulness of reviews but don't take any real care about where the reviews are coming from. 

3. How useful are the reviews? We often find that the reviews are from both extremes, very happy or very unhappy but 80% of the customers get a satisfactory service and don't feel the need to talk about it. 

4. It is said that happy customers will generally tell one person and unhappy customers tell 8-16 people; so the simple maths give you an idea of the distortion people see on review sites. 

Customers are making decisions based on a small percentage of people making a lot of noise. 

So we have a market open to exploitation by business, full of spam and one that is distorted by a small group of people making a lot of noise. 

CoachCompare.Com only collects coach hire reviews for customers we know have actually booked a coach trip with the company.  We also make sure that the overall score reflects the customer feedback but that the review is useful for the customer. 

So when customers use CoachCompare.Com they can compare coach hire companies on service, price and quality. 

Talk To The Coach Company

I have been looking into a number of customer issues with coach hire over the last few days and something really jumps out at me.

A lot of the problems with a coach trip when communication breaks down between the coach company and the customer.

Always talk to the coach company before you make the booking, get a feel for the company and make sure you feel happy with them.

Check all of your booking information and raise any questions you might have with the company, just like booking a seat on a plane.  Mistakes can happen but make sure these are picked up quickly and don't rely on the 'it will be okay on the day' attitude.

Talk to them before the day, on the day and during the trip to make sure everyone is in the same place, try to keep clear lines of communication and if anything goes wrong then keep yourself calm.

When booking a coach remember that things can go wrong, traffic, breakdowns, human errors but planning for every eventuality helps on those occasions when something does happen.

Over 6000 Coach Hire Reviews

CoachCompare.Com has now received over six thousand (6,000) reviews on coach hire from real coach hire customers.

For any customer looking to plan a coach trip the reviews are an invaluable resource to help people pick the right coach hire company.

We always advise people to research the coach company and to talk directly to the coach company to get an idea of the right people you want to work with.

Unfortunately a lot of the review sites are full of spam from competitive coach companies trying to use negative reviews to attack competitors.