Talk To The Coach Company

I have been looking into a number of customer issues with coach hire over the last few days and something really jumps out at me.

A lot of the problems with a coach trip when communication breaks down between the coach company and the customer.

Always talk to the coach company before you make the booking, get a feel for the company and make sure you feel happy with them.

Check all of your booking information and raise any questions you might have with the company, just like booking a seat on a plane.  Mistakes can happen but make sure these are picked up quickly and don't rely on the 'it will be okay on the day' attitude.

Talk to them before the day, on the day and during the trip to make sure everyone is in the same place, try to keep clear lines of communication and if anything goes wrong then keep yourself calm.

When booking a coach remember that things can go wrong, traffic, breakdowns, human errors but planning for every eventuality helps on those occasions when something does happen.